Refund Policy

At FLORENCE-ACCOM, we strive to ensure our guests have the best experience possible with their accommodations. Our refund policy outlines the terms and conditions under which refunds may be issued.

Eligibility for Refunds

Refunds are granted under the following conditions:

Cancellations made at least 14 days prior to the check-in date.
Reservations that are canceled due to verified emergencies, such as medical or family emergencies.
Any discrepancies or issues reported within 24 hours of check-in will be addressed promptly, and if unresolved, may qualify for a refund.

Non-refundable Situations

Refunds will not be issued in the following cases:

Late cancellations, within less than 14 days to the check-in date.
No-shows without prior notification.
Early check-outs after the stay has commenced, unless due to verified reasons.

Refund Process

To request a refund, please contact our customer service team. Refunds are processed within 5-7 business days after confirmation. You will receive a notification email once the refund has been processed.

For any inquiries or further assistance, please contact us at: Email: [email protected] Phone: +1 (555) 123-4567 Address: 123 Florence Street, Florence, Italy